Frequently Asked Questions Covid-19

Frequently Asked Questions Covid-19

Please read below

Frequently asked questions

1.1 What are Product Launches?

Our goal is to create a positive experience for you every time you interact with our Brand in store or online. We can't guarantee that every item we sell will always be available, but we can do a better job by allowing you to tell us what you want.  And by pre ordering an item, you're guaranteed to get the size you want and in the quantity you want without having to do anything other then jump online > add the item to the cart > and check out. Plus, we will ship it to you for free if you can't make it in to pick up.

1.2 How long does it take to get my pre ordered item?

When we open up a "Launch" or pre order, we generally leave the item open for order for up to 5 days.  This allows us to let as many people who are interested in an item get their orders in.  Once we close the pre order for the items no additional items can be ordered.  From that point we will start production and depending on how many orders we received this can take up to 14 days after we closed pre orders.

1.3 Can I return a "Launch" pre order?

We want you to be happy, and if you're not satisfied with your purchase, please let us know.  We are more than happy to resolve any issue you have.  The only exception is a completely custom item, which in that case is non returnable. 

1.4 Can I cancel my pre order?

You'll have 24 hours to cancel your order. Please contact us via email [email protected] or call us 904.295.2476 asap and we can cancel your order.  Otherwise you'll have to wait until your item arrives before you can begin the refund or exchange process.

2.1 What's The Status of The Homeroom during Covid-19

We are so sad that our newest customer experience addition - The Homeroom has been put on hold until further notice.  It's not gone, just on pause.

2.2 What is The Homeroom?

The Homeroom is a creative space we use to celebrate the arts.  We have three main classes we offer, candle making, craft cocktail mixology and a seasonal craft. Be sure to check out our dedicated website for more Homeroom information, content and details.

2.3 Can I rent the room?

Yes, we have several packages and more information can be found here.

3.1 What safty measures are you taking to protect customers?

Here's how we are working to keep the store clean and safe

  • Extra cleanings scheduled for high traffic areas
  • We've upgraded our door hardware to antimicrobial technology and will also wipe down frequently
  • Apple pay, tap and pay, google pay, android pay, pay online pick up in store - contact less payment options for everyone.
  • Increased POS terminal sanitation frequency
  • Our team members are being monitored to make sure they are healthy

You can also request private shopping

3.2 Do we have to wear face coverings?

To wear or not to wear... we are leaving this completely up to you as we have to our employees. You can if you want and you are not required if you do not want to.

If you're uncomfortable coming in the shop with customers who are not wearing face covering's we offer private 1 hour shopping experiences to accommodate everyone as much as possible.


Thank you for understanding

3.3 Is The Homeroom Open?

No, unfortunately at this time we are pausing all Homeroom Events and gathering until further notice. You can however close down the entire store for an hour with our Declaration Experience option.

3.4 Can I try things on?

Almost, along with renovating our shop, the dressing rooms need updated and they are not quite ready. You can expect to start using dressing rooms by 6/13/2020 or sooner.

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