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Frequently Asked Questions


Frequently Asked Questions

Please read below


Frequently asked questions

1.1 What are Product Launches?

Our goal is to create a positive experience for you every time you interact with our Brand in store or online. We can't guarantee that every item we sell will always be available, but we can do a better job by allowing you to tell us what you want.  And by pre ordering an item, you're guaranteed to get the size you want and in the quantity you want without having to do anything other then jump online > add the item to the cart > and check out. Plus, we will ship it to you for free if you can't make it in to pick up.

1.2 How long does it take to get my pre ordered item?

When we open up a "Launch" or pre order, we generally leave the item open for order for up to 5 days.  This allows us to let as many people who are interested in an item get their orders in.  Once we close the pre order for the items no additional items can be ordered.  From that point we will start production and depending on how many orders we received this can take up to 14 days after we closed pre orders.

1.3 Can I return a "Launch" pre order?

We want you to be happy, and if you're not satisfied with your purchase, please let us know.  We are more than happy to resolve any issue you have.  The only exception is a completely custom item, which in that case is non returnable. 

1.4 Can I cancel my pre order?

You'll have 24 hours to cancel your order. Please contact us via email [email protected] or call us 904.295.2476 asap and we can cancel your order.  Otherwise you'll have to wait until your item arrives before you can begin the refund or exchange process.

2.1 What Happened to The Homeroom?

We're so happy that so many of you created lasting memories with us at The Homeroom! Unfortunately, we will be discontinuing classes and pivoting to focus more on making The Homeroom a space we can utilize for making more behind the scenes magic! But don't worry, we still plan on doing fun, yearly events like Hopping, Dashing, etc. so keep your eyes peeled for more fun.

3.1 What safty measures are you taking to protect customers?

Here's how we are working to keep the store clean and safe

  • Extra cleanings scheduled for high traffic areas
  • We've upgraded our door hardware to antimicrobial technology and will also wipe down frequently
  • Apple pay, tap and pay, google pay, android pay, pay online pick up in store - contact less payment options for everyone.
  • Increased POS terminal sanitation frequency
  • Our team members are being monitored to make sure they are healthy

You can also request private shopping https://www.shopdeclaration.com/service/declaration-experience/

3.2 Do we have to wear face coverings?

To wear or not to wear... we are leaving this completely up to you as we have to our employees. You can if you want and you are not required if you do not want to.

If you're uncomfortable coming in the shop with customers who are not wearing face covering's we offer private 1 hour shopping experiences to accommodate everyone as much as possible.

 

Thank you for understanding

3.3 Can I try things on?

Almost, along with renovating our shop, the dressing rooms need updated and they are not quite ready. You can expect to start using dressing rooms by 6/13/2020 or sooner.

4.1 What Happened to the Jacksonville Location?

In 2010 I opened the doors to the very first version of Declaration & Co. It was tucked away on a little side street not far from where our forever home is now. My heart pounded with excitement and uncertainty on that first day. Unsure of what I was doing, where this was all going. But it felt right in my heart and that’s the way I’ve always gone by, I follow my heart. And right now, my heart is telling me that doing too much is too much.

That is why Steven and I have made the very tough decision to close our Jacksonville location. My goal from day 1 has been to deliver nothing but happiness when anyone walks through our doors and that will never change.  We are working on brining the best version of who we are and what we can offer you by focusing on new and exciting things in the near and distant future.  As a small business, sometimes take a step back and looking at everything as a whole is extremely hard to do because so much time and love goes into everything, but it’s reminded me that no matter how we grow, I must trust my heart and follow what it tells me.  Thank you for 3 wonderful years in Jacksonville! I will always love and appreciate you. And as far as our St. Augustine location goes, there’s nothing to worry about. Love Lara

For our Jacksonville customers - we are sorry for any inconvenience this has caused you. But please know that we will make sure we accommodate you from our STA location. 

Gift cards purchased in the JAX location can still be used for full value at our STA location. While the gift card system does not work online, you can call or text 904.295.2476 and one of our Dolls will take care of you.

Rewards points If you've earned points in the JAX location over the past 3 years, your points will remain your points. And in fact, our rewards program is getting a major makeover. For more info please take a look at our rewards page. You can find that here.

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